Refund & Return Policy
Effective Date: July 10, 2026
At ZENEZ, we strive to provide premium-quality apparel and a seamless shopping experience. If you are not completely satisfied with your purchase, we’re here to help.
Return Eligibility
You may request a return within 7 days of receiving your order if:
- The item is unused, unwashed, and in its original condition.
- All original tags and packaging are intact.
- The item is not damaged due to misuse or improper handling.
Items returned without original tags or showing signs of use may not be eligible for a refund or exchange.
Non-Returnable Items
The following items cannot be returned:
- Products purchased during clearance or final sale.
- Gift cards or promotional items.
- Products damaged after delivery due to customer handling.
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery with your order number and clear photos of the item. We will arrange a replacement or refund after verification.
Refund Process
Once your returned item is received and inspected, we will notify you of the approval status.
If approved, your refund will be processed to the original payment method within 5–7 business days. Processing time may vary depending on your bank or payment provider.
Exchange Policy
We offer exchanges for eligible products based on availability. If your preferred size or color is unavailable, you may choose another product of equal value or receive a refund.
Return Shipping
If the return is due to our error (wrong, defective, or damaged product), return shipping will be arranged by ZENEZ.
For all other eligible returns, return shipping charges may be borne by the customer unless otherwise specified.
Contact Us
For return or refund requests, please contact our customer support team:
Email: support@zenez.com
Phone: +91 XXXXXXXXXX
We appreciate your trust in ZENEZ and thank you for shopping with us.