Privacy Policy
Effective Date: July 10, 2026
Welcome to ZENEZ. We value your trust and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, purchase our products, or interact with our services.
By using our website, you agree to the practices described in this Privacy Policy.
1. Information We Collect
Personal Information
When you place an order, create an account, or contact us, we may collect:
- Full Name
- Email Address
- Mobile Number
- Shipping Address
- Billing Address
- Payment Information (processed securely through payment gateways)
- Order History
Automatically Collected Information
When you browse our website, we may automatically collect:
- IP Address
- Browser Type
- Device Information
- Operating System
- Pages Visited
- Date and Time of Visit
- Referral Source
- Cookies and Usage Data
2. How We Use Your Information
We use your information to:
- Process and fulfill your orders
- Deliver products and services
- Verify transactions
- Provide customer support
- Send order updates and shipping notifications
- Improve our website and shopping experience
- Personalize product recommendations
- Detect fraudulent activities
- Comply with legal obligations
- Send promotional offers (only if you have opted in)
3. Cookies and Tracking Technologies
Our website uses cookies and similar technologies to:
- Remember your preferences
- Keep items in your shopping cart
- Improve website performance
- Analyze website traffic
- Personalize your browsing experience
You may disable cookies through your browser settings. However, some features of the website may not function properly.
4. Payment Security
We do not store your complete debit card, credit card, or banking information on our servers.
All online payments are securely processed by trusted third-party payment providers using industry-standard encryption technologies.
5. Sharing of Information
We do not sell or rent your personal information.
We may share your information only with:
Shipping Partners
To deliver your orders.
Payment Providers
To process secure payments.
Technology Providers
Who help us operate our website and services.
Legal Authorities
When required by law or to protect our legal rights.
6. Data Security
We implement appropriate administrative, technical, and physical security measures to protect your personal information against unauthorized access, misuse, alteration, or disclosure.
Although we strive to protect your information, no method of internet transmission or electronic storage is completely secure.
7. Data Retention
We retain your information only for as long as necessary to:
- Complete transactions
- Maintain order records
- Meet legal obligations
- Resolve disputes
- Enforce our policies
Afterward, information may be securely deleted or anonymized.
8. Your Rights
Depending on applicable laws, you may have the right to:
- Access your personal information
- Correct inaccurate information
- Request deletion of your information
- Withdraw consent for marketing communications
- Request a copy of your data
- Object to certain processing activities
To exercise these rights, please contact us using the details below.
9. Marketing Communications
If you subscribe to our newsletter or promotional updates, we may occasionally send you:
- Product launches
- Offers and discounts
- Seasonal collections
- Company updates
You may unsubscribe at any time using the unsubscribe link included in our emails.
10. Third-Party Services
Our website may contain links to third-party websites or services.
We are not responsible for the privacy practices or content of those websites. We encourage you to review their privacy policies before providing personal information.
11. Children’s Privacy
Our website is not intended for individuals under the age of 18.
We do not knowingly collect personal information from children. If we become aware that such information has been collected, we will take appropriate steps to delete it.
12. International Data Transfers
If you access our website from outside your country of residence, your information may be transferred to and processed in countries where our service providers operate.
We take reasonable measures to ensure your information remains protected.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or business operations.
The updated version will be posted on this page with the revised Effective Date.
14. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us.
ZENEZ
Email: support@zenez.com
Phone: +91 XXXXXXXXXX
Business Hours:
Monday – Saturday
10:00 AM – 7:00 PM (IST)
Your Consent
By accessing or using the ZENEZ website, you acknowledge that you have read, understood, and agreed to this Privacy Policy.